Slow follow-ups, compliance risk with multilingual borrowers
Solution:
Gentle AI with bilingual agents and escalation triggers
Result:
61% increase in promise-to-pay rates
Fully TCPA + FDCPA compliant
Scaled to 20k calls/day without headcount
Challenge:
Human agents hit 20% RPC (Right Party Contact) rate, high labor cost
Solution:
Switched to Gentle AI for early-stage outreach
Result:
2.3x more RPCs
$72K saved/month in agent costs
3-day setup with CRM sync
Solution:
Gentle AI handles pre-collections with soft-tone approach
Challenge:
High volume of overdue medical bills, manual calling backlog
Healthcare Billing Group
Result:
43% improvement in collections within 14 days
Zero compliance issues
Reduced human agent load by 65%
Why Gentle AI
Key Features:
Real-sounding voices (2x quality of ElevenLabs defaults)
Own dialer or plug into yours (Vicidial, Twilio…)
CRM integrations (Salesforce, Zoho, HubSpot)
Slack alerts, analytics, QA dashboards
Escalation logic, voicemail detection
Fully customizable flows and branding
Compliance & Security
SOC 2 Type II certified
TCPA / FDCPA/ HIPAA compliant
Smart scripts and audit logs
End-to-end encryption
Escalations to humans when needed
Integrations
FAQs
Gentle AI is an AI voice platform that automates debt collection calls. Our agents qualify debtors, offer repayment options, escalate when needed, and run 24/7 — all with human-like flow.
Less than 1% of people detect it's AI. Our voices pause, clarify, and handle conversations better than most humans — no scripts, no IVR feel.
Up to 2x higher recovery rate
3x lower cost per collection
Launch in days, scale instantly
It can escalate, end the call respectfully, or log the issue for training. We continuously improve based on performance.
No engineers needed. We handle setup, integration, and support. You just review reports and optimize flows.
500+ concurrent calls by default. Scale to 100k/day if needed — no queueing or delay.